Privacy Policy
Last updated: 27 March 2026
1. Introduction
AirComply ("we," "us," "our") operates the website aircomply.app and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Information You Provide
- Account information: When you create an account, we collect your email address, name, and password.
- Usage data: Pay rate queries, chat messages, and calculator inputs you submit to the service.
- Payment information: If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your full credit card details.
2.2 Information Collected Automatically
- Log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
- Cookies: We use essential cookies for authentication and session management. Analytics cookies (Google Analytics, Microsoft Clarity) are used only when configured and help us understand how the service is used.
3. How We Use Your Information
- To provide, operate, and maintain the AirComply service
- To process pay rate lookups and deliver accurate award information
- To manage your account and subscription
- To communicate with you about service updates, security alerts, and support
- To improve our service through aggregated, anonymised usage analytics
- To comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share information with:
- Service providers: Cloudflare (hosting, CDN), Stripe (payments), Supabase (authentication), and analytics providers, solely to provide the service.
- Legal requirements: When required by law, regulation, or legal process.
5. Data Retention
We retain your account information for as long as your account is active. Chat history and query logs are retained for up to 12 months for service improvement, then anonymised or deleted. You can request deletion of your account and associated data at any time by contacting us.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit (TLS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at: privacy@aircomply.app