Ambulance and Patient Transport Industry 2025 Pay Rates (MA000098)

Plain-English Summary

Who does this award cover?

The Ambulance and Patient Transport Industry covers clerical and administrative support employees in the ambulance and patient transport industry. The award specifically covers clerical and administrative classifications. If you work in an administrative or clerical role for an ambulance service or patient transport company, this award applies to you. It covers approximately 5,000 workers across Australia.

This award does NOT cover paramedics and ambulance officers (who are typically covered by state public sector awards or enterprise agreements), general health administration staff (Health Professionals and Support Services Award, MA000027), or hospital clerks. See clause 4.1 for the full coverage terms.

How classification levels work

Classifications cover clerical and administrative support roles from entry level through to experienced administrative staff and supervisors.

Key features of this award

Ambulance and patient transport services operate 24/7. The award covers the clerical support staff who support these operations, with penalty rates for weekend and public holiday work.

Classification Levels and Base Rates

All rates effective 1 July 2025. Source: Fair Work Commission Annual Wage Review 2024-25.

Refer to the Fair Work Commission pay guide for MA000098 for current dollar amounts for each classification level. Hourly rate = weekly rate / 38. Casual rate = hourly rate x 1.25.

Penalty Rates

Penalty rate multipliers from the Fair Work Commission penalty rate schedule for MA000098. All penalties are calculated on the base hourly rate.

The award specifies penalty rates ranging from 100% to 250% depending on when and how you work.

Full-Time and Part-Time Employees

Casual Employees

Penalty rate categories in this award

The following penalty rate descriptions apply under MA000098:

• Public holiday
• Public holiday - all day
• Saturday and Sunday
• Saturday and Sunday - all day
• Saturday and Sunday–all day
• Weekday
• Weekday–after 2 hours
• Weekday–first 2 hours

Casual penalty rates include the 25% casual loading. Refer to the specific award clauses for exact percentages applicable to each classification level and employment type.

Worked Examples

Example 1: Casual worker on a Sunday

A casual employee working a 3 hours-hour minimum shift on a Sunday.

• Base hourly rate: refer to your classification level in the MA000098 pay guide
• Sunday casual rate: base rate x Sunday casual penalty percentage
• Minimum payment: Sunday casual rate x 3 hours hours
• Clause reference: refer to casual penalty rates clause

Example 2: Full-time worker on a public holiday

A full-time employee working an 8-hour public holiday shift.

• Base hourly rate: refer to your classification level in the MA000098 pay guide
• Public holiday rate: base rate x public holiday percentage (up to 250%)
• Total: public holiday rate x 8 hours
• Clause reference: refer to public holiday clause

Example 3: Part-time worker with overtime

A part-time employee who works 2 hours beyond their rostered hours on a weekday.

• Base hourly rate: refer to your classification level in the MA000098 pay guide
• Overtime rate: base rate x overtime percentage
• Clause reference: refer to overtime clause

Frequently Asked Questions

1. Does this award cover paramedics?

No, this award covers clerical and administrative staff in the ambulance and patient transport industry. Paramedics are typically covered by state public sector awards or enterprise agreements.

2. What about patient transport booking staff?

Yes, booking, dispatch, and administrative staff at patient transport services are covered by this award.

3. Do clerical staff get weekend penalties?

Yes, work on Saturdays and Sundays attracts penalty rates for clerical and administrative staff.

4. What is the minimum shift length under this award?

The minimum engagement for casual and part-time employees is 3 hours per shift. Even if you are sent home early, you must be paid for the minimum shift length.

5. How do I check my exact pay rate?

Use our free calculator or refer to the Fair Work Commission pay guide for MA000098. You can also contact the Fair Work Ombudsman on 13 13 94 for free advice.

Check Your Rate

Working in ambulance and patient transport and want to know your exact pay rate? Use our free calculator to check.

Check your pay rate now

Select your classification level, employment type, and the days you work.

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Breadcrumb Schema

Home > Awards > Ambulance and Patient Transport Industry (MA000098)

Rates current as of 1 July 2025. Source: Fair Work Commission, CC BY 4.0. This information is general in nature and is not legal advice. Always verify rates against the Fair Work Ombudsman's Pay and Conditions Tool (PACT) at calculate.fairwork.gov.au.